Claire Boscq is the No.1 Woman on the Customer eXperience Global Gurus list, an international keynote speaker, and creator of the Heart-Led Business Growth Blueprint™. With more than 30 years of expertise in Customer eXperience, mystery shopping, and employee engagement, she is recognised worldwide as a leading authority in the CX industry.
Through her Heart-Led Business Growth Blueprint™, Claire empowers organisations to align culture, energise people and places, and elevate customer advocacy and profitability. Blending ancient Feng Shui principles with modern business strategy, her framework reflects her philosophy: lead with the heart, manage with the head.
Author of four books, including two best-sellers, Claire has delivered transformative keynotes in more than 30 countries, in both English and French. A passionate advocate for soulful yet strategic leadership, she brings infectious energy, authenticity, and a touch of French flair to every stage.
Elevating CX, one heartbeat at a time.