Voted as American Banker’s Innovator of the Year in 2012, Brett King is widely considered the foremost global expert on retail banking innovation and customer experience.
He is the CEO and founder of the break out retail bank Moven and has achieved wide spread international recognition for his books ‘Bank 2.0’, ‘Bank 3.0’ and ‘Branch Today – Gone Tomorrow’ –each topping the global bestseller lists around the world.
Brett King travels the globe speaking at events for some of the world’s most recognised and progressive organisations, including: Google, Microsoft, Oracle, The Economist, Forbes, American Banker, and the World Council of Credit Unions. Sharing his disruptive insights into innovation, customer experience, channel distribution strategy and the fundamental shifts in consumer behaviour, King has become known as a leading industry futurist and disruptor – frequently featured as a commentator on CNBC, Bloomberg, Financial Times, The Economist, Huffington Post and The Banker magazine.
Brett King presents a formidable challenge for banks to change their way of thinking underpinned by hard facts and powerful arguments. The call for action is undisputable.– Cicero/Bank of Norway
Brett delivered extraordinary insights to Google’s clients and partners in his BIG SHIFT presentation. At Google we are used to some big ideas and even bigger names, but Brett delivered a unique view that was truly surprising…– Head of Google Finance, Australia and New Zealand
Brett delivered a Master class for our board, executive and senior management. Brett accomplished more in opening our eyes to the opportunities in multi-channel, social media, mobile engagement and customer experience than I would have ever thought possible in such a short space of time. We are still riding on the buzz from his BANK 2.0 session weeks later. He delivered an extraordinarily insightful session for our team…Truly enthralling!– Bendigo and Adelaide Bank
We truly appreciate your insights about the bank and customers of today and the future…their changing behaviour and lifestyles, their attitudes towards new technologies, and their role in changing the future of financial services. It was indeed an honour and a rare privilege to have you as our guest speaker gracing our 20th Anniversary event.– BANCNET
The examples King brought into the room were captivating. His perspective on the importance of customer behaviour, in particular choice and the control customers want around how they interact, is critical. Financial institutions can not dictate how customers should connect with us. Organisations must instead listen and adapt to customer behaviour.– NAB Australia
Just wanted to say a big Thank You for your very inspiring sessions in Abu Dhabi. The whole bank is now talking about the imperative to change and face the future.– National Bank of Abu Dhabi
The examples Brett King brought into the room were captivating. His perspective on the importance of customer behaviour, in particular choice and the control customers want around how they interact, is critical. Financial institutions can no longer dictate how customers should connect with us, we must instead listen and adapt to customer behaviour.– National Australia Bank