Amanda Stevens

How AI Is Rewiring Expectations, Redefining Loyalty, and Reshaping the Future of Customer Connection.

We are living through one of the most exciting shifts in consumer behaviour in decades, a transformation powered by AI, wearable tech, and an entirely new level of digital fluency. The “AI Connected Consumer” is not just tech-savvy; they are hyper-informed, hyper-connected, and hyper-expectant.

In this customised and experiential keynote, we will explore the powerful ways AI is reshaping how people search, shop, share, and make decisions, and how brands can respond in ways that feel personal, relevant, and unforgettable.

Far from being a “tech-heavy” session, this keynote is zero jargon and zero overwhelm. It is practical, inspiring, and commercially useful with ideas your audience can put into action immediately.

Key Takeaways & Topics Covered:

1. From Search to Sense-Making: How AI and Wearables Are Rewriting Online Behaviour.
The rise of conversational and predictive search (e.g. “find me the best holiday I’ll actually love”)
How wearable devices are merging the physical and digital worlds, making your brand part of a consumer’s daily life without them even thinking about it
Why consumers will expect instant, personalised recommendations and how to deliver without breaking budgets

2. Social Sharing 2.0 — From “Look Where I Am” to “Look What I’m Experiencing”
The next wave of social media: immersive, experiential sharing powered by AI-generated highlights and narratives
What brands can do to become part of their customers’ story rather than a backdrop to it
Practical examples of creating shareable, “AI-enhanced moments” that spark organic advocacy

3. The Hyper-Informed Consumer and the New Rules of Influence
How AI is giving customers unprecedented access to real-time product comparisons, reviews, and reputation data
Why the traditional sales funnel is collapsing into a “decision instant” and how to show up in that critical moment
How to shift from convincing to co-creating value with customers

4. Scaling Human Connection: AI as Your Outbound Sales Wingman
Using AI to pre-qualify, personalise, and even initiate meaningful customer conversations at scale
The “human-in-the-loop” model that blends automation with authentic relationship building

5. Three Simple AI Wins to Elevate CX and Drive Loyalty
Quick, low-cost AI applications that can instantly improve personalisation, response speed, and service delight
How to extend the post-purchase journey to create superfans and brand advocates

Radical Customer Obsession: How to Grow Your Business by Putting Your Customer at the Heart of Everything You Do

A high-energy, show-stopping presentation that equips leaders, entrepreneurs, and teams with the mindset and strategies to transform customer experience into a powerful competitive advantage. With wit, real-world anecdotes, and actionable advice, Amanda inspires businesses to embrace a radical, customer-first approach that drives growth and loyalty.

Key Learnings:
1. The Customer Experience Hierarchy
Discover how to elevate your brand by addressing the emotional, functional, and aspirational needs of your customers, transforming everyday interactions into memorable experiences and magic moments.

2. What it Means to be Customer Obsessed
Through custom case studies and examples, Amanda inspires leaders and teams to get insanely curious about customers, their needs, their future needs and ways to go above and beyond every day and in every way.

3. Omotenashi in Action
Learn from Japanese hospitality principles, emphasising anticipatory service and exceeding expectations in ways that leave customers feeling valued and with a deep sense of brand connection.

4. The Power of Personalisation
Understand why customisation isn’t just a trend—it’s an expectation. Explore how leveraging customer data and AI can create tailored experiences that surprise and delight.

5. Driving Referrals and Recommendations
Amanda shares a simple blueprint for driving loyalty, word of mouth and word of mouse in the form of online reviews and recommendations.

6. The Key to Really Connecting
How to flood each interaction with genuine care, empathy and connection.

7. Customer Curiosity
Cultivate a culture where curiosity about customer needs and behaviors drives innovation and adaptability.

How to Spark Passion, Earn Loyalty, and Build a Movement Around Your Brand.

In today’s noisy marketplace, advertising can only go so far, but a single enthusiastic customer can reach thousands. The most successful brands are not just chasing sales. They are building armies of advocates who share, recommend, and promote their experiences without being asked.

This keynote dives deep into the art and science of advocacy, why it happens, how to inspire it, and how to design customer journeys that naturally lead to it. Packed with real-life examples, interactive exercises, and simple tools, this is an energising and practical session that shows you how to turn happy customers into your most powerful growth engine.

Key Takeaways & Topics Covered:

1. The Advocacy Advantage
Why advocacy drives higher conversion and lower acquisition costs than any other marketing channel
The difference between loyalty and advocacy, and why one does not automatically lead to the other

2. Mapping the “Moments That Matter”
How to identify the exact points in your customer journey that trigger sharing, referrals, and recommendations
Turning these moments into repeatable, scalable brand experiences

3. The Psychology of Sharing
Why people talk about certain brands and not others
How to give customers stories worth telling and make it easy for them to tell them

4. Designing Advocacy Loops
How to reward and recognise advocates without making it feel transactional
Leveraging user-generated content, reviews, and social proof to fuel organic growth

5. Advocacy in the Age of AI
How AI tools can identify potential advocates, track advocacy impact, and personalise engagement strategies
Practical, low-cost ways to amplify customer voices at scale